Products & Style
What type of products does Khaite Store offer?
We specialize in curated women’s fashion and accessories. Our collection includes everything from essential clothing like Blouses, Dresses, Coats, and Cardigans to must-have accessories such as Bags, Backpacks, Belts, Beanies, and Hats. We also offer a selection of footwear including Boots and Ballet Flats.
How would you describe the Khaite Store style?
Our style embodies modern sophistication with a focus on versatile, timeless pieces that elevate any wardrobe. We blend classic elements with contemporary trends, offering everything from Cropped styles and Bodysuits to elegant Dresses and comfortable Ballet Flats. Our collection is designed for the fashion-conscious woman who values both style and substance.
Do you offer seasonal collections?
We continuously update our inventory with pieces suitable for every season, from lightweight Blouses for summer to warm Coats and Boots for winter. Our curated selection ensures you’ll find appropriate styles year-round.
Shipping & Delivery
Where do you ship?
We proudly offer seamless global delivery to most countries worldwide. Currently, we are unable to deliver to Asia and select remote areas. We appreciate your understanding.
What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
– Free Shipping: Free on orders over $50 via EMS (15-25 business days after dispatch)
How long does order processing take?
Our style-conscious team carefully prepares your items within 1-2 business days after you place your order. You’ll receive a confirmation email with tracking information once your order is dispatched.
Can I track my order?
Yes, once your order leaves our facility, you’ll receive a confirmation email with tracking information so you can follow your package’s journey to your doorstep.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. You may return items in their original condition within 15 days of receipt for a refund or exchange.
How do I initiate a return?
Please contact our customer care team at [email protected] with your order number and details about the item you wish to return. We’ll guide you through the process.
Are there any items that cannot be returned?
For hygiene reasons, certain intimate items like Bras may not be eligible for return unless defective. Please contact us for specific guidance.
Payment & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to ensure your payment information remains secure throughout the transaction process.
Do you store my credit card information?
For your security, we do not store complete credit card information on our servers. Payment processing is handled by our secure payment partners.
Account & Order Management
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy a faster checkout experience.
How can I modify or cancel my order?
Please contact us immediately at [email protected] if you need to modify or cancel your order. We process orders quickly, so timely communication is essential.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page, and we’ll email you instructions to reset your password securely.
Contact Information
How can I contact customer service?
Our customer care team is always here to help. Please email us at [email protected] for assistance with any questions or concerns.
Where is Khaite Store located?
Our operations are based at 2151 Heavner Avenue, Alpharetta, US 30201, but we serve customers globally with our seamless delivery options.